Manager Patient Services Labor and Delivery Days FT MI
Company: DMC Harper University/Hutzel Women's Hospital
Location: Detroit
Posted on: May 18, 2024
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Job Description:
DMC Hutzel Women's Hospital is nationally recognized for
cutting-edge research in high-risk obstetrics, infertility,
reproductive genetics, neonatology, maternal fetal medicine,
midwifery, gynecology, urogynecology, menopause, permanent birth
control and alternatives to hysterectomy. With a rich history of
more than 150 years as Michigan's first hospital for women,
patients benefit from Hutzel's commitment to research and
education. Home to the Perinatology Research Branch of the Eunice
Kennedy Shriver National Institute for Child Health and Human
Development (NICHD), National Institutes of Health (NIH), Hutzel is
recognized as a leader in women's health by physicians and
researchers across the country.
Job Description:
Reporting to Nursing leadership for the hospital site, as assigned,
and with/through subordinate personnel, assumes management
responsibility for a single major (or multiple smaller) function,
service or process that provides business support to Nursing
operations.
The position may also be used for managers responsible 24/7 for
multiple (2 or more) similar/smaller Nursing units in the
department of Nursing who may report to a Director, Administrative
Director or Executive Director at the site.
The position is medium in scope or impact with less than 50 FTE
direct/indirect-reports on multiple Nursing units; or with
responsibility for a single major Nursing operational support
function; or with multiple Nursing operational support
responsibilities that diversify the role and expand the impact on
the organization at the site level.
Direct-reports may include Clinical Managers and/or high-level
professional/administrative exempt and Nursing supervisory
personnel.
The Manager Patient Services positions with patient care
accountability, plan, implement and evaluate processes related to
performance improvement, staffing effectiveness, fiscal management,
staff competence and customer service outcomes within designated
units/services and in collaboration with senior leadership and
subordinate staff.
Ensure that regulatory requirements/standards are communicated,
implemented and monitored.
Collaborate with other members of the healthcare team to plan,
implement & evaluate activities related to department, hospital and
DMC objectives.
Model customer service excellence. The Manager Patient Services
positions with responsibility for providing business support to
Nursing operations, identify the need for departmental policy
development and/or revision and define policy in collaboration with
higher-level management input and department goals/objectives.
Oversee the development and/or revision of departmental
procedures/protocols; secure approvals, as necessary.
Develop, monitor and revise processes. May provide input into the
development and revision of departmental organizational design
and/or monitor the quality and quantity of overall workflow.
Initiate or recommend personnel actions such as hires, fires and
disciplines for area(s) assigned. Complete performance
appraisals.
Develop and assess performance of daily, monthly and/or yearly
goals and measures for assigned area(s). As requested, assist in
long-range goal development for the department and assessment of
goal attainment.
Assist in developing and monitoring budget for designated single or
multiple, closely-related fields, areas or processes.
Model customer service excellence.
COMPLIANCE STATEMENT Supports the standards set forth in the DMC's
Code of Conduct by creating an atmosphere of commitment to legal
and ethical standards, and as directed, implementing external and
internal audit recommendations. Monitors activities to ensure
compliance with applicable laws, regulations JCAHO requirements,
and DMC policies and procedures.
Qualifications:
1. Bachelors in Nursing (BSN) required. Master's degree preferred.
If Masters prepared, either bachelors or masters must be in
Nursing.
2. Licensed to practice as a Registered Nurse (RN) in the state of
Michigan.
3. Three years of progressive Nursing experience.
Job: Managers and Directors
Primary Location: Detroit, Michigan
Facility: DMC Harper University/Hutzel Women's Hospital
Job Type: Full Time
Shift Type: Days
2305003333
Employment practices will not be influenced or affected by an
applicant's or employee's race, color, religion, sex (including
pregnancy), national origin, age, disability, genetic information,
sexual orientation, gender identity or expression, veteran status
or any other legally protected status. Tenet will make reasonable
accommodations for qualified individuals with disabilities unless
doing so would result in an undue hardship.
Keywords: DMC Harper University/Hutzel Women's Hospital, Sterling Heights , Manager Patient Services Labor and Delivery Days FT MI, Executive , Detroit, Michigan
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