Customer Care Servicing Specialist

Company: United Wholesale Mortgage
Location: Pontiac
Posted on: February 17, 2026

Job Description:

Job Description Job Description Overview Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you’ll love working here include: Paid Time Off (PTO) after just 30 days Additional parental and maternity leave benefits after 12 months Adoption reimbursement program Paid volunteer hours Paid training and career development Medical, dental, vision and life insurance 401k with employer match Mortgage discount and area business discounts Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon Gourmet cafeteria featuring homemade breakfast and lunch Convenience store featuring healthy grab-and-go snacks In-house Starbucks and Dunkin Indoor/outdoor café with Wi-Fi Responsibilities Accepting incoming calls from all clients Making outbound calls to clients Responding to emails from clients Working various reports as assigned Aiding and overseeing our sub-servicer Cross-training to learn other areas of our Servicing team Qualifications Must Have Qualifications: 1 years experience in customer service dealing with a high volume of calls OR 1 year of experience working in the mortgage industry Excellent customer service and communication skills Strong analytical skills Proficiency in Excel, including vlookups, formulas and PivotTables Proficiency in MS Office Self-motivated with a strong work ethic Comfortable in a fast-moving environment Ability to multitask and adapt Positive attitude and willingness to learn High school diploma or equivalent Onsite, full-time attendance Nice to Have Qualifications: 1 years experience in mortgage servicing Bilingual in English and Spanish

Keywords: United Wholesale Mortgage, Sterling Heights , Customer Care Servicing Specialist, Administration, Clerical , Pontiac, Michigan