Senior Customer Experience Manager
Company: VirtualVocations
Location: Sterling Heights
Posted on: November 17, 2023
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Job Description:
A company is looking for a Senior Customer Experience
Manager.
Key Responsibilities:
Lead and manage a team of 5-7 Energy Ambassadors in providing
exceptional customer experiences
Improve daily operations and scale the impact of the Customer
Experience team across various functions
Collaborate with cross-functional teams to design and implement
ideas for improving the overall customer experience
Qualifications:
Prior experience leading a remote team of 5+ people in a fast-paced
environment, preferably in a customer-facing role
Strong ability to streamline operations and optimize workflows
Comfortable navigating uncertainties and making decisions with
limited information
Proven track record of promoting and championing teammates
Outstanding written and verbal communication skills
Keywords: VirtualVocations, Sterling Heights , Senior Customer Experience Manager, Executive , Sterling Heights, Michigan
Click
here to apply!
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