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Specialty Programs Manager

Company: VirtualVocations
Location: Sterling Heights
Posted on: July 6, 2024

Job Description:

A company is looking for a Specialty Programs Manager.

Key Responsibilities:

Lead, direct, and manage Specialty Consultants' workflows and performance
Provide ongoing coaching and training to consultants to improve customer service
Monitor and analyze call center performance reports

Required Qualifications:

Master's degree in a behavioral health related field
Expertise and experience in elder care, work life, disability, or adoption
Strong customer service skills and knowledge of call center operations
Ability to identify high-risk cases and make appropriate referrals
U.S. citizen and ability to speak fluent English

Keywords: VirtualVocations, Sterling Heights , Specialty Programs Manager, Executive , Sterling Heights, Michigan

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