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Member Service Representative

Company: Planet Fitness
Location: Fort Gratiot
Posted on: June 6, 2021

Job Description:

We are seeking an Overnight Member Services Representative to join our team! This position is a shift from 10:00 pm to 6:00 am.

What we offer:

  • Great growth opportunities - we are a dynamic and growing company!
  • Medical, Dental and Vision insurance benefits (Full Time positions only).
  • A sparkling clean work environment (where we all pitch in to keep the club pristine!)
  • FREE Black Card Membership!
  • Set Schedule
  • 401(k) plan with great employer match

As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Some of your responsibilities will include:

  • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Utilize company computer system to assist with new memberships, membership cards, change of address and billing or payment questions.
  • Handle sensitive and confidential member information and agreements.
  • Go above and beyond to keep the front desk area and lobby clean and orderly.
  • Regular facility cleaning and upkeep such as mopping, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guest.
  • Regular cleaning of all exercise equipment and tanning beds.
  • Regular restroom and shower area cleaning and stocking.

Qualifications and Physical Demands:

  • Must be 18 years of age or older.
  • Punctuality and reliability is a must.
  • Customer service experience preferred.
  • Continual standing and walking during your shift.
  • Continual talking to members and potential members in person and on the phone during your shift.
  • Must be able to lift 45 pounds

Equal Opportunity Employer

#zr

JOIN THE CLUB.

Enhancing peoples lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. Were continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, theres plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. Thats where you come in. If youre looking for a place where you can make a difference in a customers life, youve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that youre making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Keywords: Planet Fitness, Sterling Heights , Member Service Representative, Other , Fort Gratiot, Michigan

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